Telecom fees under the CRTC’s microscope

Telecom fees under the CRTC’s microscope

Since June 12th, 2026, new rules prohibit internet and mobile phone providers from charging fees to activate, change, or cancel a plan. The goal is to make it easier for consumers to switch providers or plans without additional charges.

However, Bell, Rogers, and Telus continue to charge certain amounts, which they present as fees related to the purchase of a device or additional services.

Bell imposes a $40 handling fee when purchasing a phone with a new contract. Rogers charges a $40 setup fee for a new device, as well as $25 for sending a SIM card. Telus, for its part, charges $15 for a SIM card or eSIM.

The CRTC believes these fees could actually be activation fees, which are now prohibited. The three companies argue that the charges fall under the exceptions provided by law and are related to products or services voluntarily chosen by customers.

The regulator is currently reviewing their arguments to determine whether regulatory action will be necessary. No decision has yet been announced.

In the meantime, the CRTC recommends that consumers keep their mobile phone and internet bills in case these charges are deemed non-compliant and recourse or refunds become possible.