Quebec Amazon Prime subscribers could receive compensation

Quebec Amazon Prime subscribers could receive compensation

Quebec subscribers to the Amazon Prime service who experienced delivery delays at the beginning of 2025 could eventually receive compensation following a class action authorized by the Quebec Superior Court.

The lawsuit concerns delivery delays that occurred after the closure of Amazon’s warehouses in Quebec on January 22nd, 2025. According to the claim, some products eligible for the fast delivery promised to Prime members were not delivered within the advertised one- or two-day timeframe.

The representative plaintiff, Jean Desnoyers, says he ordered several items on Amazon Canada in the weeks following the closure of the Quebec warehouses and received multiple late deliveries despite the express shipping guarantees included with the Prime subscription.

Lawyers from the firm Slater Vecchio LLP argue that Amazon made misleading representations and failed to meet its contractual obligations. The lawsuit cites Quebec’s Consumer Protection Act, the Civil Code of Quebec, and the Competition Act.

To be included in the class action, consumers must have made a purchase on Amazon.ca between January 22nd and March 31st, 2025, and experienced a delivery delay on a product advertised with one- or two-day shipping.

Simply being subscribed to Prime is not enough to qualify for potential compensation. The court noted that the subscription also includes other services such as Prime Video, music streaming, and photo storage.

No registration is required at this time. Affected consumers will automatically be included in the class action unless they choose to opt out once an official notice is issued.

The amount of any potential compensation is not yet known. The plaintiffs are seeking reimbursement of Prime membership fees paid during the affected period or compensation corresponding to the reduced value of the service received, in addition to punitive damages.