2-1-1 service is proving popular with Renfrew County residents
A year and a half since it was launched, Renfrew County's 2-1-1 service is being regularly used by residents who have been dialing the non-emergency telephone service to connect up to available services within their communities.
According to its 2011 Annual Report, released recently, the Ontario-wide 2-1-1 service is becoming widely known and used throughout the province, and is rated one of the top information and referral services in North America with a 92 per cent satisfaction level spread over all seven call centres, including the Community Information Centre of Ottawa which covered Renfrew County.
In 2011, this centre received 670 calls from Renfrew County residents, of which 97 per cent were resolved. According to 2011-2012 Survey Quality Measurements, the CIC of Ottawa call centre as a whole received 89 per cent customer satisfaction, with its customer service representatives scoring higher with a 93 per cent customer satisfaction rate.